Conflict Resolution & Mediation

Conflict Resolution & Mediation

Mediation involves an independent, impartial third party helping two or more individuals or groups reach a mutually satisfactory solution to a dispute.

Voluntary and confidential, mediation is also non-judgemental. It can be used at any stage in a dispute but is most effective before positions become entrenched.

We are highly skilled in using mediation to resolve disputes where usual management cannot come up with the answers.

We will
•    ask the right questions to help to uncover underlying problems, assist the parties to understand the issues and help them clarify the options for resolving their difference or dispute
•    ensure the focus is kept firmly fixed on working together to go forward, rather than determining past rights and wrongs
•    aim to maintain good relationships and the strictest levels of confidentiality
•    help you include a mediation stage into your individual grievance procedure.

Mediation is just one form of conflict resolution and we can bring in a range of organisations to provide different approaches.