• Managing Relationships at Work
  • There’s been some debate recently in the Guardian newspaper about “How to be a Good Leader and Develop Relationships at Work”. I thought I’d use this week’s blog to outline my thoughts on this. For me, it’s about developing a connection with the other person, and doing this before an issue arises – whether it…

  • Does Your Job Role Affect The Way You Think?
  • I have recently completed the delivery of a two-day management development programme across two NHS Trusts. The key theme ran through-out the course that I had not previously encountered despite having worked in or with the NHS for the last 10 years: the participants responded differently to the different exercises depending on the type of…

  • When the Feedback Sandwich Becomes Cheese-on-Toast
  • The Feedback Sandwich is one of the most recognised models for giving feedback. For those who aren’t familiar with this model, it’s a way to highlight an area of performance or behaviour where an individual needs to improve. The “developmental” feedback is presented in the following way: 1) Commence with giving feedback that is positive,…

  • What Kind of Learner are You?
  • I was recently discussing “sheep-dip” training with a friend. I believe it is a necessary form of training, but it also has it’s pitfalls. My friend told me his theory on participants who attend “sheep-dip” training. He said participants fall into one of three categories: 1) Learner: this participant is there to genuinely learn as…